If a customer forgets their password or gets locked out of an account, knowing how to reset it allows you/them to regain access quickly without needing to rely on others. Learn how to reset a profile so you can be a resource for your customers!
Please Note:
- If the customer resets their password themselves (uses the mobile option) they will receive a reset email with instructions.
- If you reset the customer's email for them (using the ClubReady option), there is no email sent to notify them of this change, so you will need to update your customer
Content:
Reset on Mobile
Reset in ClubReady
Reset on Mobile
1. My Account: Customer will click on My Account.
2. Profile: Depending on the brand's preference this could read "My Profile", "Profile Info", or some variation - but "Profile" typically is in the title.
3. Reset Password: Click the 'Reset Password' option.
4. Email: The customer will enter their email associated with their account and wait to receive the email instructions to reset.
Reset in ClubReady
There are two different ways to access a customer's profile.
1. Prospect and Members Tab: Takes you directly to the Edit Their Profile page.
1. Search Tool: Open up the General tab to locate and select the Edit Their Profile page.
2. Email Address: Scroll to Email Address to collect what email they have set for their. This is helpful when sharing password information to confirm the customer is using the correct information to login.
3. Online Site Details: To update the the customer's password for them update both New Password and Confirm Password fields.
Congratulations! You have successfully reset a customer's myFitApp (MFA) password!